Terms and Conditions

These terms and conditions apply to the occupational therapy treatments and consultations provided by Therawil GmbH, Zürcherstrasse 66, 8800 Thalwil. They form part of the treatment contract.

They apply from the start of the treatment relationship, that is, from the first agreed treatment. Anything we agree with you in writing in an individual case takes precedence over these terms.

The treatment relationship comes about when we arrange a first treatment with you, by telephone, in writing or through online booking.

For an insurer to cover the costs, a medical prescription is usually required. The number and period of treatments follow from it. If treatment is still needed afterwards, a new prescription is required.

The treatment relationship is a mandate within the meaning of Art. 394 ff. CO.

Before the first treatment we record your details at reception on a device belonging to the practice. This covers two things that rest on different bases.

We need your registration data, that is personal details, contact details, AHV number, insurance and payer, in order to treat you and bill for the treatment.

With your declaration of consent you release us from professional secrecy to the extent defined in it. This allows us to exchange information about your treatment with your doctor, your insurer and other professionals involved, limited to what is necessary. This consent is voluntary. You can withdraw it at any time, orally or in writing, with effect for the future.

Without such a release we pass on information about you only as far as a law permits or requires it. Exchange with your doctor and billing through your insurer may then be limited. Talk to us and we will look for a solution with you.

At reception you also confirm that you have read these terms and agree to them. On request we send you the completed form by email; ordinary email is not encrypted end to end.

A session usually lasts 45 to 60 minutes. We treat with care and according to recognised professional principles. We cannot guarantee a particular outcome, as the effect of occupational therapy also depends on your cooperation and on circumstances no one can control.

We inform you comprehensibly about findings, goal and approach and discuss the treatment with you.

If you cannot come to the practice for health reasons, home visits in Thalwil and the surrounding area are also possible on medical prescription. The same rules apply to appointments at your home as at the practice, in particular clause 6.

For the treatment to work, we rely on your cooperation. This includes information that is as accurate as possible about your complaints, previous conditions and ongoing treatments.

The agreed exercises between appointments also help, as far as you are able. Please let us know if your condition changes noticeably or if your address, insurance or payer changes.

Agreed appointments are binding on both sides.

If you cannot attend an appointment, please cancel it at least 24 hours in advance, by telephone, via WhatsApp or by email. A timely cancellation costs nothing.

If you cancel later or do not attend, we will charge you 80 francs. We charge nothing if we can fill the appointment otherwise; you therefore only pay if we actually suffer a loss.

If you arrive late, we treat you for the remaining time. The appointment ends at the agreed time so that the next patient does not have to wait.

If we are unable to hold the appointment, for example due to illness, accident or unavailability of the practice rooms, we will contact you as early as possible and offer you a replacement appointment.

As a rule, no insurer covers the missed-appointment fee. We charge it to you directly.

For minors, the persons with parental responsibility conclude the treatment contract. They bear the costs not covered by any insurer, including the missed-appointment fee under clause 6.

Minors capable of judgement decide on their part of the treatment themselves, including the consent under clause 3.

For persons lacking capacity, the persons with parental responsibility or legal representation decide. They complete the registration under clause 3 and sign the declaration of consent. We involve the person concerned as far as possible.

Occupational therapy is a benefit of mandatory health insurance. Basic insurance covers it when the statutory requirements are met, which include a medical prescription. What you pay yourself depends on the deductible and co-payment of your insurance.

If the treatment follows an accident, the accident insurer may be responsible; if you are registered with disability insurance, the IV may be, in each case if their requirements are met. Billing runs through a Swiss clearing office.

Services that no insurer covers, including the missed-appointment fee under clause 6, are billed to you directly.

Invoices are payable within 30 days.

In the event of late payment, we may pass collection to third parties. Costs and interest are governed by law.

We are bound by professional secrecy under Art. 321 of the Swiss Criminal Code. We pass on information about you only if you release us from that duty, if a law requires it or if the competent authority releases us.

We are liable for damage we cause intentionally or through gross negligence.

For slight negligence, liability is excluded as far as the law permits. This exclusion does not apply to personal injury.

Both sides may end the treatment relationship at any time (Art. 404 para. 1 CO). Clause 6 remains applicable to appointments already arranged.

If we end it, we do so for objective reasons and, where possible, point out ways to continue treatment elsewhere.

These terms may be updated from time to time. The version that applies is the one published on therawil.ch when the appointment in question is arranged. Every version carries a date.

If a provision of these terms is ineffective, the remaining provisions are unaffected. The ineffective provision is replaced by what comes economically closest to its purpose and is legally permissible.

Swiss law applies exclusively.

The place of jurisdiction is, as far as the law permits, the registered office of Therawil GmbH. Mandatory places of jurisdiction remain reserved, in particular the place of jurisdiction at the domicile of the consumer party under Art. 35 of the Swiss Civil Procedure Code.